GERMAN SPEAKING CUSTOMER SUPPORT AGENT

Looking for a fun and dynamic job opportunity? We're currently hiring for German Customer Support! If you're a fluent German speaker with excellent communication skills, we want to hear from you.

As a German Customer Support representative, you'll be responsible for helping our German-speaking customers with their inquiries, providing them with exceptional customer service, and ensuring that they have a positive experience with our company.

Join our team and enjoy a fun, dynamic, and inclusive working environment. We offer a range of benefits, including competitive salary, opportunities for growth and development, and a supportive team that values your unique talents.


Responsibilities:

Provide superior professional customer service whilst dealing with all enquiries regarding the company's products
and services;
Ensure that client accounts are opened according to the client's product and service guidelines;
Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, onboarding and mobile application;
Maintain a high level of knowledge when it comes to the company's products and services in order to provide
customers with accurate information;
Identify selling opportunities after analysing the customer's needs;
Address cancellation and temporary/ permanent blocking of cards, as per customer requests;
Process of transactions and outgoing payments accurately within the company's I.T. systems;
Adhere to all company policies
Requirements:

In possession of a University degree
Native or fluent level of German along with a fluent level of English
Previous experience in a similar position is an asset
Strong communication skills, both verbal and written
Computer skills
Team player and customer oriented
Willingness to learn and expand horizons