Danish Speaking Customer Service Agent

If you are an empathetic person, good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Responsibilities
You will be listening, responding, and mediating between our international travelers and suppliers all over the world, always ensuring a high level of customer service.
You will identify the needs of our customers and provide with a high level of support
Clarify inquiries about service, payment, and technical requirements, providing accurate information, and following procedures, via email and phone.

Requirements
• Native level of Danish and fluent level of English
• Excellent communication and interpersonal skills both written and spoken.
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• Goal-oriented and self-assertive.
• Problem Solver
• Affinity with travel platforms
• Experience within customer service/call centre environments is valued but not mandatory
• Hybrid Model: Able to work from the office and from home (within 100km from Glories metro station)
• Obligatory studies finished: According to the legislation in Spain, a Document to prove it will be Mandatory to be able to hire you.

What we offer
• 39h/week contract (Monday to Sunday) with fixed working hours.
• Weekends: Two weekends off per month and two days off in the middle of the week either prior to the week working Monday to Sunday or the week after.
• Working hours: 09:00 -20:00pm - Rotational shifts
• Starting with a Temporary Contract (probation period) that will evolve into a Permanent contract for a long term based on performance.
• Holidays: 27 working days of holidays/year

Benefits

• Competitive salary on offer
• Employee focused program which includes Spanish lessons, quizzes with prices, free group activities such as football, beach volleyball, role skating and much more!
• Free health insurance if interested from 4 months onwards (When getting permanent contract).
• Flexible remuneration in nursery school or transport if interested after proven period (It is taken out form payroll, not paid extra)
• A multicultural and international working environment
• Modern office space, well connected by public transport
• Free Coffee every day and Free fruit on Fridays.
• Be part of an exciting department with great opportunities to grow your career.
• Hybrid model from Barcelona